Questions?

🤘Our metal jackets

Why order from Metalvest?

Metalvest creates custom denim and leather jackets. We only use branded jackets. Patches are sewn with care, according to your wishes. This guarantees you a unique jacket with an authentic heavy metal style. Each jacket is made to order. Studs can also be provided and applied.

Are the jackets handmade?

Yes, each jacket is hand-sewn and customized. That's what makes them unique.

Can I choose my patches?

Absolutely! When placing your order, provide us with the list of patches you want us to sew. The quantity of patches listed must match the quantity you selected when ordering the jacket.

Is the price of the patches included in the jacket's price?

Yes! We take care of ordering the patches according to the list you provide when placing your order.

Can you sew my own patches?

Yes! If you want to add some of your own patches, two options are available in the shop, depending on whether they are small patches (under 12 cm) or large patches (over 12 cm).

Is it possible to define the position of the patches?

Yes! You can either send us a photo of a sketch indicating the position of the patches. If you prefer, we can make a placement proposal for you to refine. The production of the jacket will only begin once you have given your approval.

📦 Orders & lead times

What is the manufacturing lead time?

As each jacket is made to order, allow between 2 and 4 weeks depending on the number of patches to sew, but especially on the lead time for sourcing all the patches.

How can I track my order?

You will receive a confirmation email with a tracking number as soon as your order is shipped.

Can I cancel or modify my order?

Modifications are possible within 48 hours of placing the order. After this period, manufacturing is underway, and changes are no longer guaranteed. Please contact us quickly!

🚚 Delivery

Where do you deliver?

We deliver throughout the European Union, Switzerland, Norway, the United Kingdom, the United States, Canada, Mexico, Argentina, Brazil, Australia, Hong Kong SAR, Japan, South Korea, Malaysia, New Zealand, and Singapore. Delivery times and rates vary by destination country.

Is delivery free?

Delivery costs depend on your geographical area and are calculated at checkout.

🔄 Returns & refunds

Can I return my jacket?

Due to the customized nature of our products, returns are only accepted in case of a manufacturing defect. Contact us within 7 days of receipt with photos of the problem.

How can I contact you if there's a problem?

Use our contact form or send us an email directly. We respond within 48 hours.